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Delivery

Fast and Free Mainland UK Delivery Service

Cancellation of Orders

Returns and Refunds

Exchange and replacements

We aiming to dispatch all orders within 24-48 hours. Dispatch time dependents on whether the item is in stock or out of stock.

We recommend to use National Courier service. Deliveries to UK mainland usually 1-7 days.

Most orders will be delivered between 8am and 6pm.
Deliveries are only done to the front door of property and not allowed to take it upstairs

In the event where booked orders have either been refused, wrong items ordered, or there is no one available to take delivery will still incur a delivery charge.

Goods are delivered flat pack for home assembly

If there is any restrictions to access the delivery address, it is your duty to notify us and provide the necessary information

It is your duty to make sure that the delivery to your address is obstruction free

At present, due to this liability we do not deliver to any off-shore locations.

NO Ireland ,Aberdeen Delivery

Please be wary of a call and email from our couriers. Any calls or emails with no reply will only delay the delivery of your goods therefore provide us with up to date contact information.

Contact is often by call. Upon call customer will be advised of delivery date and most deliveries are all day appointments. Please do not email us until you have waited 7 to 14 working days from your order date

Deliveries to following postcodes  BH,BN,BR,CA,CO,CR,CT,DA,DG,DH,DL,DT,EH,EX,FK,G,IP,KA,KY,ME,ML,NE,NR,PA,PH,PL,PO,SR,TD,TN,TQ,TR,SS,DD
may also incur a Delivery charge- £20

Cancellation of Orders

We reserve the right to cancel orders if:

  • Payments have not been made
  • Goods were ordered incorrectly

Returns

Incorrectly ordered items or cancelled orders cannot be returned.

Goods that have to be exchanged must be retained in exactly the same condition as they were acquired. These goods must show no evidence of assembly and must be in their original packaging.

Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be credited and this includes fittings, knobs, etc.

Assembled goods cannot be returned.

In the event where returned goods cannot be credited these items have to be collected within 7 days. After this period the item will be disposed of and will incur a disposal charge of £50.  Handling charge of £50.

Couriers  will only collect items which have not been assembled, in their original packing and on receipt of an authorised returns form.

Refunds

Refunds will be issued within 21 days of receipt of goods.

If you wish to cancel your order and your order has been processed OR a delivery has been booked there will be a cancellation charge of up to £50.

Exchange and replacements

If you wish to exchange your order an exchange charge of up to £50 will be incurred.

Photographic evidence may be required in order to replace damaged parts.